Refund and Return Policy – Maketopis

Effective Date: March 4, 2025

Your satisfaction is our priority at Maketopis. If you’re not fully satisfied with your purchase, please review our refund and return policy below to understand how to proceed.

1. Return Eligibility

  • We gladly accept returns and exchanges within 30 days of receipt.
  • Items must be in their original condition—unused, undamaged, with all tags attached, and in the original packaging.
  • Certain items may not be eligible for return, including:
    • Custom or modified motorcycles
    • Clearance or sale items
    • Gift cards
    • Special-order accessories or parts

2. How to Initiate a Return or Exchange

To start a return or exchange, follow these steps:

  1. Contact Us: Email info@maketopis.xyz or call 307-621-0431 with your order number and reason for return or exchange.
  2. Return Instructions: Our team will provide return shipping details and a return authorization. Please ship your return within 7 days of receiving our instructions.

3. Refund Process

  • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 7-10 business days.
  • Refund times may vary depending on your bank or payment provider.

4. Exchanges

  • If you wish to exchange an item (such as gear or accessories) for a different size or color, please specify this when you contact us.
  • Once the original item is returned, the new item will be processed and shipped to you.
  • If the desired item is out of stock, we will offer a store credit or refund.

5. Non-Returnable Items

Certain items are not eligible for return or exchange:

  • Clearance or sale items
  • Gift cards
  • Custom-built or modified motorcycles
  • Electrical parts or components (due to safety reasons)

6. Damaged or Defective Products

  • If you receive a damaged or defective item, please notify us within 48 hours of receipt.
  • We will arrange for a replacement or full refund at no extra cost to you.
  • To process your claim, please provide clear photos of the defect or damage when contacting our support team.

7. Shipping Costs for Returns

  • Customers are responsible for return shipping costs, unless the return is due to a damaged or defective product or an error on our part.
  • We highly recommend using a trackable shipping service, as Maketopis is not responsible for lost or undelivered return shipments.

8. Late or Missing Refunds

If you haven’t received a refund after the processing time:

  1. Double-check your bank account for any pending transactions.
  2. Contact your credit card company or bank, as refunds may take additional time to be officially posted.
  3. If you’ve done all of the above and still have not received your refund, please contact us at info@maketopis.xyz.

9. Contact Us

For any questions or further assistance with returns, exchanges, or refunds, please reach out to our customer service team:

📧 Email: info@maketopis.xyz
📞 Phone: 307-621-0431

Effective Date: March 4, 2025
Thank you for choosing Maketopis – where quality and customer satisfaction come first! 🏍️🔥